Refund and Returns Policy for Borcelle – Premium Lipstick Brand

Effective Date: December 18, 2024

At Borcelle, we take pride in offering premium lipstick products to enhance your beauty. We understand that sometimes things don’t go as planned, and we want to make sure your shopping experience is as smooth as possible. This Refund and Returns Policy explains the process and conditions for returning or requesting a refund for your purchase.

By making a purchase from Borcelle, you agree to the terms and conditions outlined in this policy. If you have any questions, please feel free to contact us at info@besttopix.com or call our hotline +1 3156 3912 75.

1. Returns and Exchanges

We want you to be completely satisfied with your purchase from Borcelle. If for any reason you are not happy with your order, we offer returns or exchanges within 30 days from the date of delivery. To be eligible for a return or exchange, the following conditions must be met:

  • The product must be unused, in original packaging, and in resellable condition.
  • The product must not be damaged, opened, or tampered with.
  • A receipt or proof of purchase must be provided.

If you wish to return or exchange your product, please follow these steps:

  • Contact Us: Email us at info@besttopix.com or call our hotline +1 3156 3912 75 to notify us of your return or exchange request.
  • Return Authorization: After reviewing your request, we will send you a Return Authorization (RA) number along with detailed return instructions.
  • Shipping the Product: Once you have received the RA number, securely package the product in its original packaging and ship it back to us using the instructions we provide. Please note that you are responsible for the return shipping costs, unless the item is defective or damaged upon arrival.
  • Processing Time: Once we receive your returned product, we will inspect it. If the return meets the conditions outlined above, we will process your refund or exchange within 5-7 business days.

2. Refunds

If your return request is approved, we will issue a refund for the full purchase price of the item(s), minus the return shipping cost, to the original payment method. Refunds will be processed once we have received and inspected the returned product. Please allow 5-7 business days for the refund to be credited to your account, depending on your payment provider.

Note: If you paid using a gift card or store credit, your refund will be issued as store credit for future purchases, rather than to your original payment method.

3. Defective or Damaged Products

If you receive a defective or damaged product, we sincerely apologize for the inconvenience. We want to resolve this issue as quickly as possible. In the case of a defective or damaged product, Borcelle will cover the return shipping costs and offer one of the following solutions:

  • Replacement: We will send you a replacement product of the same type.
  • Full Refund: We will issue a full refund to the original payment method for the defective product.

To initiate a return for a defective or damaged product:

  • Contact Us: Email info@besttopix.com or call +1 3156 3912 75 immediately upon receipt of the damaged product.
  • Provide Proof: Include a description of the damage or defect along with photos of the damaged product and packaging to help us resolve the issue quickly.

Once we verify the condition of the product, we will arrange for a replacement or refund.

4. Non-Returnable Items

For hygiene and safety reasons, the following items are non-returnable and non-refundable:

  • Used cosmetics or products that have been opened, applied, or tampered with.
  • Gift cards or store credits.

Please ensure that you review your purchase carefully before completing the transaction, as we are unable to accept returns on these items.

5. Order Cancellations

Orders can be canceled within 24 hours of placement. If you wish to cancel your order, please contact us immediately via info@besttopix.com or call +1 3156 3912 75. Once the order has been processed and shipped, cancellations are no longer possible, but you can return the item after delivery.

6. Shipping Fees

Shipping fees for returns and exchanges are the responsibility of the customer unless the product is defective or damaged upon arrival. Borcelle does not refund the original shipping charges unless you received a defective or incorrect item.

7. Changes to This Policy

We reserve the right to modify or update this Refund and Returns Policy at any time. Any changes will be posted on our website, and the updated policy will take effect immediately. We encourage you to review this policy periodically to stay informed about any changes.

8. Contact Us

If you have any questions or concerns regarding our Refund and Returns Policy, please do not hesitate to contact us:

Thank you for shopping with Borcelle. We value your business and strive to provide the highest quality products and customer service.