Refund and Returns Policy of Besttopix Borcelle
Effective Date: January 11, 2025

At Besttopix Borcelle, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, please review our refund and return policy below.

1. Return Eligibility
To be eligible for a return, the item must be:

  • In its original, unopened, and unused condition.
  • Returned within 30 days of the original purchase date.
  • In the original packaging, with the receipt or proof of purchase.

2. Non-Returnable Items
For hygiene and safety reasons, we are unable to accept returns on the following items:

  • Lipsticks or cosmetics that have been opened or used.
  • Gift cards or other non-returnable products.

3. How to Return an Item
To initiate a return, please contact our customer support team at info@besttopix.com or call +1 3156 3912 75. We will provide you with instructions on how to return the item. Customers are responsible for the return shipping costs, unless the product is defective or the return is due to an error on our part.

4. Refund Process
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment within 7-10 business days.

5. Damaged or Defective Items
If your item is damaged or defective upon arrival, please contact us within 7 days of receiving the product. We will assist with a replacement or refund, depending on your preference and availability of the product.

6. Exchanges
We currently do not offer direct exchanges. If you would like to exchange an item for a different product, please return the original item for a refund and place a new order for the replacement item.

7. Shipping Costs
Shipping charges are non-refundable, and you will be responsible for paying the return shipping costs unless the return is due to an error on our part.

If you have any further questions or need assistance with a return, feel free to reach out to us at info@besttopix.com. Thank you for shopping with Besttopix Borcelle!